We are Hiring- Network Manager (GP Care Cell)

LOCATION: Gauteng

WHO IS PPO SERVE

Who we are

PPO Serve or Professional Provider Organisation Services is a shared services hub for clinicians with a vision to create transformed, commercial healthcare systems that compete on the right basis to make healthcare more affordable for the South African population.

What we do

We support clinicians in creating, implementing and managing Integrated Clinical Consortia™. We do this through a complete support infrastructure including a tailor-made toolkit and Intelligent Care System.

Why are we doing it

Building Integrated Clinical Consortia™ is the means to stop fragmented care in the South African Healthcare system. These teams look after the care of entire communities transforming the private healthcare system into one that can treat more people at a lower cost.

WHAT WE NEED

PPO Serve is looking for a Network Manager to manage our new General Practitioner (GP) Network. The Network Manager will be responsible for co-ordinating the operations of a new GP Network in the City of Johannesburg (CoJ) and Sedibeng delivering HIV/AIDS management services to non-insured patients, in partnership with the State.

YOU MUST BE: Organised, proactive, assertive, able to work under pressure and able to work as part of a team. Good social skills to interact and work closely with healthcare practitioners at all levels.

YOU MUST WANT TO: Implement a new project and do so in a team environment.  Share our passion for delivering exceptional service in pursuit of team-based care that is affordable to a larger number of South Africans. You should cherish/relish the challenges and opportunities presented by being at the cutting edge of supply-side change management. You need to enjoy relationship building and must be willing to travel extensively within the Gauteng Province.

YOU MUST BE ABLE TO: Prioritise work and learn quickly. You must have an interest and working knowledge of the relevant regulatory, ethical and risk management principles guiding Healthcare in South Africa and be able to apply that knowledge on the ground as you manage the GP Network.

WHAT WE NEED YOU TO DO:

  1. Support the CoJ and Sedibeng District in reaching its 95-95-95 targets and achieving AIDS epidemic control by adding to the State’s capacity through the GP programme. This should be through increased access to underserved HIV positive people who are not attending state clinics for treatment.
  2. Establish a GP network, inclusive of community pharmacies, within CoJ, to expand access to HIV management services in the District, with the aim of wider roll out in next phases of the project. This includes:
    • Create additional HIV Testing and Screening (HTS) and Anti-Retroviral Treatment (ART) initiation capacity in private GP practices.
    • Implementation of processes at the GP practice to access State funded pharmaceuticals, commodities and laboratory services.
    • Ensure use of a patient management IT system to manage adherence to Standard Treatment Guidelines and governance requirements.
  3. Ensure adherence to all structural, clinical, operational and governance processes by GP’s according to our Service Level Agreements.
  4. Implement a continuous quality improvement structure to monitor standards and develop innovative approaches that can improve the overall programme delivery.
  5. Establish good relationships and work in coordination with the District, National DoH, PPO Serve and other stakeholders.
  6. Provide training and support to all staff within the GP practice to ensure adherence to the programme rules, processes and operational requirements, this includes training the practices on the patient management IT system.

Qualifications and experience required

  1. A Degree and/or a Diploma or related qualification in the medical field is essential. A business management or project management qualification will be an added advantage.
  2. Healthcare knowledge and experience is essential. Previous experience working closely with doctors and clinicians will be an added advantage.
  3. Competency in the following skills:
    • Language: Fluent English. The ability to speak any other South African language, will be an added advantage.
    • Computer skills: Proficient user of MS Outlook, PowerPoint and Word.
  4. Own transport and valid code 8 driver’s licence.

 

WHAT YOU NEED TO DO NOW…

Should you be interested in applying or know someone who meets these minimum requirements, don’t just send us your CV.  Be sure that you are interested in our passion and then help us understand why we need you to be part of our team.

  1. Do you want to help us change healthcare? Investigate PPO Serve on www.pposerve.co.za.
  2. Write us a paragraph about what you think are the most important issues in providing universal primary healthcare access to all South Africans?
  3. Write us a paragraph telling us why you will be a good Network Manager for our type of business.
  4. Write us a paragraph telling us of your greatest achievement (outside of work). What was it and why do you consider it your greatest achievement?
  5. Also send us your detailed CV.

 

 CONTACT US: Info@pposerve.co.za.                                  START: As Soon As Possible.                                SALARY: Market related rates

 

CEO Newsletter – December 2019

Update from the CEO, Dr. Brian Ruff

 

In this inaugural newsletter, I would like to introduce PPO Serve to those who may not know about us and what we do and to share the latest news and developments to those of you who know and are familiar with what we do. PPO Serve was established in March 2015. We anticipated the key supply-side recommendations of the HMI and have successfully run three demonstrations of the clinical service products commercially branded as The Value Care Team®, The Birthing Team® and GP Care Cell®. We are rolling out all of them to scale in partnerships with non-governmental, public and private sector partners. At the local level, the product is provided by multi-disciplinary teams of healthcare professionals organized into commercial, privately-owned companies which hold the license to use the respective PPO Serve brand called Integrated Clinical Consortia® (ICC).

    • The Value Care Team®(TVCT) – the ICC is made up of general practitioners, physicians, care coordinators and allied healthcare professionals. We have demonstrated in our 2 projects that our model improves healthcare access and outcomes for an enrolled population within a particular geographic area. PPO Serve facilitated the first Value-Based Contract for population medicine for the Pretoria North TVCT®.
    • The Birthing Team® (TBT) – this is a maternity ICC comprising midwives, doctors (GPs and specialists) and allied professionals. They work in partnership with the local hospital management to deliver all-inclusive, end-to-end maternity care in private hospital facilities. To date, this product has mainly served women with limited or no healthcare insurance, but plans are afoot to introduce patients with conventional insurance through medical aid in early 2020. The maternity product is unique in that it is priced at a fixed global fee.
    • The GP Care Cell® (GPCC) – this project aims to expand access to antiretroviral treatment (ART) for uninsured people living with HIV (PLHIV) by leveraging the capacity of private general practitioners (GPs) to provide high-quality HIV Testing Services (HTS) and ART provision for free outside of public sector health facilities in a controlled manner. The programme is in three districts and large scale-up is on the cards with partners.

We have sought partnerships to access specialised skills to mature the analytic and systems assets we have had to develop in order to implement all our clinical products. These products have an independent potential from the clinical products for commercialisation in both the private and private sectors.

It’s also been a year of change at PPO Serve. Dr. Crisp resigned from our board to join the public sector and Eugene Jansen has joined the board replacing Dirk Wagener who has been on the board since 2016. At the executive level, Dr. Visegan Subrayen and Erin Magongo have joined me and Dr. Howard Manyonga in management following the anticipated departure of three executives earlier in the year. The changes at the board and executive and have refocused the company and our prospects for 2020 and beyond are looking better than they have ever been in our brief and eventful short life.

We look forward to interacting with you and will be glad to hear any feedback you might have. Have a prosperous festive season and gear up for exciting news from PPO Serve in 2020!

Kind regards
Brian Ruff

Visegan Subrayen, Head of The Value Care Team & GP Care Cell

 

The Value Care Team (TVCT), our manifestation of Value Based care in population medicine,  was launched in Pretoria North in September 2019 after conclusion of the first Value Based contract with GEMS.  The Pretoria North TVCT comprises general practitioners, a physician, paediatrician and allied workers and is accountable for a population made up of GEMS members within that area.  This team follows on a similar population medicine project PPO Serve ran for 3 years on the East Rand, from which we have now withdrawn due to the lack of funder support. The team itself  continues to be operational independent of PPO Serve.  We continue to mature the model with the   prospect of rolling out successive teams nationally to service the GEMS population of approximately 2 million people. We intend to expand to Pretoria West, the Western Cape and north of Durban in 2020, as well as new schemes.

PPO Serve has also created a private network of General Practitioners to provide HIV testing and ART initiation and ongoing management services for patients living with HIV. Our network organisation role includes the use of the PPO Serve ICS for patient protocol management,  facilitating laboratory testing and logistics for stock control. Funding for the GP consultation fees is from PEPFAR, in an arrangement actively supported by the South African Government.  The Department of Health provides funding for the ART medicines and blood tests from the NHLS. This is good template, and a base for contracting private providers in the  NHI.

The initial GP Care Cell programme was launched in the City of Tshwane in November 2017 by the former Gauteng MEC of Health Dr Gwen Ramokgopa.  PPO Serve is subcontracted by the Foundation for Professional Development to provide the service in City of Tshwane & Ekuhuruleni and is now exploring commencement in Johannesburg with a different district support partner.

Howard Manyonga, Head of The Birthing Team

 

The first PPO Serve maternity ICC™ was launched in mid-2017, trading as The Birthing Team (TBT). The team provides midwife led maternity care for a global fee, in partnership with a hospital group. To date, there are 4 teams across RSA in 2 hospital groups. The teams have enrolled more than 2500 patients and conducted more than 1200 births in the cash market! This product was specifically designed for the gap market and has secured contracts with insurance providers. The product has performed beyond our expectations in this segment, producing very good results, outperforming any other competing set ups in the market. TBT was recognised a leader and was selected as the national winner for the best Healthcare Tech Startup and was a finalist in Southern African Global Start Up Awards category.  The midwife-led programme has huge potential in a market desperately in need of quality, affordable maternity services.  Indeed, we are now concluding negotiations to add scheme patients to the programme from February 2020.

The Future

The reorganisation of the supply side takes time and consistent commitment to change the way clinicians work, moving from an individual focus to a team-based approach and PPO Serve has invested significant time and effort in change management.

Erin Magongo, Head of Operations

The company has developed 3 ‘backbone’ support tools and services to enable us to expand or replicate our products rapidly, which puts PPO Serve at an advantage in the market. Below is a short description of these IT and analytic tools.

  • The Intelligent Care System (ICS)

This is our bespoke work flow system developed with our IT partner that enables the team to provide patient centric care. Care plans loaded onto the ICS detail the evidence-based clinical and psychosocial tasks the team members must perform in order to provide  optimal care. The system has been designed to provide some real time decision support. All data generated in the process of patient care  is incorporated into  the ICS structured clinical database where it is summarised and formatted into reports that are pushed back to the clinical providers. The ICS also tracks task compliance. Using this system, we can guide patients better throughout the different levels of care which, in turn,  will alleviate the system of its current pressures and will enable better manage budget management.

  • Business System and Contracting

The core business of PPO Serve is setting up multidisciplinary healthcare teams, called Integrated Clinical Consortia (ICC™s). Each team is set up as a local (PTY) LTD (commercial company) owned by the clinicians who work in it through structured shareholding.  This structure is compliant with all applicable regulatory and HPCSA guidelines. PPO Serve supports the clinical providers and the management of the ICC to maintain a focus on efficient and coordinated care. The multi-disciplinary approach ensures the team can meet the aims of value based care and facilitates the seamless contributions of different providers and patient navigation of the complex, and fragmented health care system.  The contractual arrangements ensure that the gains in production and improved clinical outcomes are recognised, and rewarded by the funder through  the value-based contract facilitated by PPO Serve. The PPO Serve ICC ™ is the first of its kind in RSA and the only set up which has secured value-based contracts with funders.

  • Episode Grouper (EPG)

The Episode grouper is an analytic tool that gives insight into the status of a patient by analysing their medical history and treatments. The grouper is applicable to individual and defined patients populations. Used with the PPO Serve geographic mapping tool, the EPG provides actionable insights to funders and providers, creating competitive advantage from better resource planning and proactive intervention, both important elements in achieving value-based care.  The target market for this software product is any funder or provider entity that has a large set of clinical data to analyse and understand. Consequently, this is generating significant interest from a variety of different interested parties. We envisage that a key deliverable for SAG prior to NHI is the creation of a ‘case mix task force’ that could provide extensive insight into clinical data required for proper budgeting and standardisation of outcomes. The EPG is a useful tool for this endeavour.

Over the last 4 years we learned some valuable lessons regarding potential risks and the mitigation thereof. To that end, we will continue to develop and mature a variety of  assets and tools required to support our clients, the ICC™’s to remain competitive in a rapidly changing health care environment. The tools enable the growing PPO Serve team to  effectively roll out  our clinical products nationally.

New Position: Office Coordinator

LOCATION: Rosebank, Johannesburg

WHAT WE NEED

We are looking for an Office Coordinator to perform administrative and office support activities for multiple team members.  We need you to make our day to day activities efficient so that we can focus on the complex activities. If you are passionate about projects and show us your skills in organising, implementing, measuring and improving this role will allow you to develop further.

YOU MUST BE: Organised, proactive, socially conscious
YOU MUST WANT TO: Make the team more efficient, deliver exceptional work. Make a difference.  Help us change the health care system.  You must want to work in a start-up environment.  We work hard, but have fun.  If you don’t want to work hard, don’t apply. We are committed and passionate, are you?
 YOU MUST BE ABLE TO: Learn quickly, work fast, think big, deliver precisely, iterate, be lean, and prove yourself. Ideally you have been doing admin for years but need a change. You are comfortable with admin, self-sufficient, inquisitive, and energetic with an appetite to learn.  You write well.

WHAT WE NEED YOU TO DO:

Perform a variety of office and project administration duties including:

  • Coordinates schedules and activities of the overall team
  • Manages travel arrangements, including booking, check in, and changes
  • Conduct desktop research
  • Assist with preparation of documentation and project tools
  • Word processing, creating spreadsheets and presentations
  • Fielding telephone calls, receiving and directing visitors; respond to inquiries
  • Manage the filing, storage and security of documents
  • Place orders for supplies and services
  • Maintain the day to day financial, accounting, administrative and personnel services
  • Monthly reconciliation of the financial records

Qualifications and experience required:

  • Undergraduate degree preferable.
  • Postgraduate degree advantageous
  • 3-5 years office and/or project coordination
  • Extensive software skills (Word, Excel, PowerPoint), Internet research abilities
  • Excellent written communication skills

 WHAT TO DO NOW

Should you be interested in applying or know someone who meet these minimum requirements, don’t just send us your CV.  Be sure that you interested in our passion and then help us understand why we need you to be part of our team.

  1. Investigate Integrated Clinical Consortia (ICC™) on www.pposerve.co.za  Read about Accountable Care Organisations (ACO’s), PCMH, multidisciplinary teams and care coordination in Google. Do you want to help us change healthcare?
  2. Write us a paragraph about what you think about the South African private healthcare system.  What is good, what should be changed?
  3. Write us a paragraph telling us why you’ll be a good Office Coordinator
  4. Also send us your detailed CV
CONTACT US START DATE SALARY
Info@pposerve.co.za 1 June 2016 Market related

 

New Position: Data Analyst

LOCATION: Rosebank, Johannesburg

WHAT WE NEED

We are looking for a Data Analyst to support the business through the application of data science within the context of healthcare.  We are focused on using data in the pursuit of creating transformed health care systems that benefits patients.

YOU MUST BE: Organised, diligent, process orientated, proactive and socially conscious
YOU MUST WANT TO: Add value to the team by delivering exceptional work. Be inquisitive, ask questions, THINK and challenge your team mates. Make a difference. Help us to change the health care system. You must want to work in a start-up environment.  We work hard, but have fun.  If you don’t want to work hard, don’t apply. We are committed and passionate, are you?
YOU MUST BE ABLE TO: Learn quickly, work fast, think big, deliver precisely, iterate, be lean, and prove yourself. Ideally you dream about data all the time, and think about how data can be used as a catalyst for real change. Be completely comfortable with MSOffice and data extract tools. You can take raw data, add context to it and draw conclusions from it, and aid us in driving of the vision of making health care more affordable to all South Africans.

WHAT WE NEED YOU TO DO:

  •  Design and conduct analyses that identify opportunities to improve health care quality and reduce costs, support clinical transformation activities, and rapidly evaluate the effectiveness of interventions.
  • Produce high quality, action-oriented analytic outputs
    Contribute to the development of analytic strategy and infrastructure in a new, rapidly growing company
  • Financial modelling
  • Performance monitoring at provider, facility and consortia level
  • Adhoc analysis and investigations

Qualifications and experience required

  • Tertiary Qualification
    • Bachelor of Science degree (Statistics, Applied Mathematics)
    • Bachelor of Commerce (Business Science)
  • Postgraduate a definite advantage
  • 1-2 years Analytical work experience in the financial services industry desirable
  • Exposure to working with MS SQL (Advantageous)

WHAT TO DO NOW

Should you be interested in applying or know someone who meet these minimum requirements, don’t just send us your CV.  Be sure that you interested in our passion and then help us understand why we need you to be part of our team.

  1. Investigate Integrated Clinical Consortia (ICC™) on www.pposerve.co.za  Read about Accountable Care Organisations (ACO’s), PCMH, multidisciplinary teams and care coordination in Google. Do you want to help us change healthcare?
  2. Write us a paragraph about what you think about the South African private healthcare system.  What is good, what should be changed?
  3. Write us a paragraph telling us why you’ll be a good Data Analyst
  4. Also send us your detailed CV

CONTACT US

START DATE

SALARY

Info@pposerve.co.za

1 June 2016

Market related

 

New Position: Clinical Coordinator

LOCATION: Rosebank, Johannesburg

WHAT WE NEED  

We are looking for a Clinical Coordinator to support the Clinical Executive in the development of the Integrated Clinical Consortia and operational toolkit.  Additionally the Clinical Coordinator will assist in the management and operational roll out of projects that are transforming the private healthcare system.

YOU MUST BE: Proactive, organised, diligent, and socially conscious
YOU MUST WANT TO: Be inquisitive, ask questions, think broadly, and challenge your team mates. Make a difference. Help us to change the health care system using your clinical knowledge, data and understanding of best practice. You must want to work in a start-up environment.  We work hard, but have fun.  If you don’t want to work hard, don’t apply. We are committed and passionate, are you?
YOU MUST BE ABLE TO: Learn quickly, work fast, think big, deliver precisely, iterate, be lean, and prove yourself. Your clinical knowledge must be sound. In addition, you should have a broad range of skills, work hard and smart. You can find answers fast and enjoy the process of building something new.  You must be comfortable with Word, Excel and especially PowerPoint.

WHAT WE NEED YOU TO DO:

  1.  Make things happen!
    • Understanding clinical process and engage with clinical data in an effort to understand the issues and possible solutions health system related issues
    • Build teams in the healthcare industry
  2. Stakeholder engagement
    • Establish, coordinate and maintain relationships with valuable internal and external stakeholders, including, but not limited to, clinicians, society leaders and operational managers for the flawless execution of projects
    • Communicate effectively with team and external stakeholders – providing a clear vision of what determines success
  3. Project Management
    • Track and report on progress and compliance of current projects with regards to operational standards and service level agreements
    • Deploy training and change management in the projects
    • Ensure that all projects are delivered on-time, within scope and within budget
    • Arbitrate and resolve conflict and interface with problems in the projects
  4. Clinical toolkit development
    • Provide clinical input into broad range of clinical toolkit developmental work

Qualifications and experience required

  • Healthcare related degree essential (Medical Doctor, Pharmacist preferential)
  • Postgraduate a definite advantage
  • 2-5 years experience in the Healthcare environment

WHAT TO DO NOW

Should you be interested in applying or know someone who meet these minimum requirements, don’t just send us your CV.  Be sure that you interested in our passion and then help us understand why we need you to be part of our team.

  1. Investigate Integrated Clinical Consortia (ICC™) on www.pposerve.co.za  Read about Accountable Care Organisations (ACO’s), PCMH, multidisciplinary teams and care coordination in Google. Do you want to help us change healthcare?
  2. Write us a paragraph about what you think about the South African private healthcare system.  What is good, what should be changed?
  3. Write us a paragraph telling us why you’ll be a good Clinical Coordinator
  4. Also send us your detailed CV

CONTACT US

START DATE SALARY

Info@pposerve.co.za

1 June 2016

Market related