Skip to main content

PPO Serve

Instagram Facebook Linkedin-in

Privacy Statement.

We are committed to protecting and processing your personal information in accordance with PAIA and POPIA. Your data is collected only for lawful, specific and clearly defined purposes and is processed with the highest level of care. We do not share your information without your explicit consent unless required by law, and we will take all reasonable steps to ensure its accuracy and protection.

PAIA

Promotion of Access to Information Act, No. 2 of 2000, as amended

PAIA promotes transparency and accountability by granting legal means to request access to records

POPIA

Protection of Personal Information Act, No. 4 of 2013, as amended

POPIA ensures privacy and safeguard personal information by setting clear conditions for its lawful collection, processing, storage and sharing

Why it matters

When you request information under PAIA, we must evaluate whether the disclosure of that information would contravene POPIA. Consequently, personal information may only be released if it complies with POPIA’s regulations, such as obtaining consent from you (as the Data Subject) or fulfilling a legal obligation to disclose it.


It is our responsibility to ensure we consider both POPIA and PAIA when handling information requests.

Our Responsibilities

As the Responsible Party, we must:

  • 1) Process your information Appropriately, Transparently, Securely and Lawfully.
  • 2) implement reasonable and sufficient security measures to ensure your personal information is protected against unauthorized access, damage, or loss.
  • 3) ensure all parties manage Personal Information in a confidential and authorized manner.
  • 4 ) notify all stakeholders (including the Information Regulator, Data subjects, etc.) in the event of a data breach
  • 5 ) establish incident response plans to manage any data breaches and security incidents.
  • 6 ) Cooperate with audits or inspections by the Information Regulator
  • 7 ) ensure training and awareness programs are conducted on a continuous basis

Your Rights

As the Data Subject you have the following rights:

  • 1) Notification- you must be informed when your Personal Information is collected or accessed by an unauthorized person.
  • 2) Access- you must be able to access your Personal Information.
  • 3) Correction- you can request correction, destruction (permanently inaccessible), or deletion (can still be retrieved) of your Personal Information.
  • 4 ) Objection-you can object to the processing of your Personal Information for certain purposes such as direct marketing.
  • 5 ) Complaint-you may submit a complaint to the Information Regulator regarding alleged interference with the protection of your Personal Information.
  • 6 ) Civil Proceedings- you may institute civil proceedings regarding the alleged interference with the protection of your Personal Information.
  • 7 ) Automated Decision making-you may not be subject to a decision solely based on automated processing of your Personal Information to provide a profile on you.

Our Information Access and Privacy Manual serves as a practical guide for understanding both PAIA and POPIA. It explains our legal obligations, outlines the processes for handling requests and protecting personal information, and otherwise provide information and practical tools to ensure compliance.

Nature of Query *
Please Select One:

Please describe your query *
Full names of the person on whose behalf the request is made (if applicable):
Capacity in which the request is made (when made on behalf of another person) *
ID or Passport *
ID no. *
13-digit South African ID number.
Passport no. *
Street Address *
Patient Email *
Email *
Contact Number *

PARTICULARS OF RECORD REQUESTED

Provide full particulars of the record to which access is requested, including the reference number if that is known to you, to enable the record to be located.

Description of record or relevant part of the record: *
Reference number, if available
Any further particulars of record

TYPE OF RECORD

Check all applicable options

FORM OF ACCESS

Check one applicable option

MANNER OF ACCESS

Check one applicable option

Preferred Language

PARTICULARS OF RIGHT TO BE EXERCISED OR PROTECTED

Indicate which right is to be exercised or protected
Explain why the record requested is required for the exercise or protection of the aforementioned right:

FEES

a) A request fee must be paid before the request will be considered.
b) You will be notified of the amount of the access fee to be paid.
c) The fee payable for access to a record depends on the form in which access is required and the reasonable time required to search for and prepare a record.
d) If you qualify for exemption of the payment of any fee, please state the reason for exemption

By ticking these boxes: *

Upon receiving your request, our Information Officer will be in touch shortly. The following information will be requested to process your request:

a) Proof of identity (only SA ID or Passport)
b) Proof of identity and authorisation (if PAIA request is on behalf of another person)
c) Affidavits or other documentary evidence in support of the request

COMPLAINT FORM

You may only submit a complaint to the Information Regulator if:

a) after exhausting the internal appeal procedure against a decision of the Information Officer
b) in the case where your request was denied
c) there was no response from the Organization for access to records

If you are unable to lodge a complaint in writing, the Regulator will provide reasonable assistance.

STEP 1

You must complete the prescribed PAIA Form 5 (download here)

STEP 2

Email the completed form to PAIAComplaints@inforegulator.org.za

NEXT

The Information Regulator will either investigate the complaint in the prescribed manner or refer it to the Enforcement Committee. Alternatively, the Regulator may decide to take no action on the complaint if the case requires no further action. The Regulator must also advise the complainant and the Information Officer or head of the Organization to whom the complaint relates to the course of action that the Information Regulator proposes as soon as reasonably possible after receiving the complaint.

OBJECTION TO THE PROCESSING OF PERSONAL INFORMATION IN TERMS OF SECTION 11(3) OF THE PROTECTION OF PERSONAL INFORMATION ACT, 2013 (ACT NO. 4 OF 2013)

REGULATIONS RELATING TO THE PROTECTION OF PERSONAL INFORMATION, 2017

[Regulation 2(1)]

REASONS FOR OBJECTION (Please provide detailed reasons for the objection)

By ticking these boxes: *

Upon receiving your request, our Information Officer will be in touch shortly. The following information will be requested to process your request:

a) Proof of identity (only SA ID or Passport)
b) Proof of identity and authorisation (if PAIA request is on behalf of another person)
c) Affidavits or other documentary evidence in support of the request

REQUEST FOR CORRECTION OR DELETION OF PERSONAL INFORMATION IN TERMS OF SECTION 24(1) OF THE PROTECTION OF PERSONAL INFORMATION ACT, 2013 (ACT NO. 4 OF 2013)

REGULATIONS RELATING TO THE PROTECTION OF PERSONAL INFORMATION, 2017

[Regulation 3(2)]

REASONS FOR CORRECTION OR DELETION OF THE PERSONAL INFORMATION ABOUT THE DATA SUBJECT WHICH IS IN POSSESSION OR UNDER THE CONTROL OF THE RESPONSIBLE PARTY. (Please provide detailed reasons for the request)

By ticking these boxes: *

Upon receiving your request, our Information Officer will be in touch shortly. The following information will be requested to process your request:

a) Proof of identity (only SA ID or Passport)
b) Proof of identity and authorisation (if PAIA request is on behalf of another person)
c) Affidavits or other documentary evidence in support of the request

REQUEST FOR DESTROYING OR DELETION OF RECORD OF PERSONAL INFORMATION IN TERMS OF SECTION 24(1) OF THE PROTECTION OF PERSONAL INFORMATION ACT, 2013 (ACT NO. 4 OF 2013)

REGULATIONS RELATING TO THE PROTECTION OF PERSONAL INFORMATION, 2017

[Regulation 3(2)]

REASONS FOR DELETION OF A RECORD OF PERSONAL INFORMATION ABOUT THE DATA SUBJECT WHICH IS IN POSSESSION OR UNDER THE CONTROL OF THE RESPONSIBLE PARTY. (Please provide detailed reasons for the request)

By ticking these boxes: *

Upon receiving your request, our Information Officer will be in touch shortly. The following information will be requested to process your request:

a) Proof of identity (only SA ID or Passport)
b) Proof of identity and authorisation (if PAIA request is on behalf of another person)
c) Affidavits or other documentary evidence in support of the request

Complaint to Regulator

You may submit a complaint to the Information Regulator alleging any interference with the protection of your personal information or if you believe that your personal information has been compromised.

If you are unable to lodge a complaint in writing, the Regulator will provide reasonable assistance.

STEP 1

You must complete the prescribed POPIA Form 5 (download here)

STEP 2

Email the completed form to Email the completed form to POPIAComplaints@inforegulator.org.za

NEXT

The Information Regulator will promptly and reasonably advise you, the complainant, and the Responsible Party to whom the complaint pertains to the course of action that the Information Regulator will undertake. The Information Regulator may, at its discretion, initiate an investigation into any alleged interference with the protection of personal information.

I am a: *
Name *
As it appears on your ID/passport.
Surname *
As it appears on your ID/passport.
Email *
Contact *
ID or Passport *
ID no. *
13-digit South African ID number.
Passport no. *
Medical Aid Number
Are you a business?
Business Name *
Company Registration Number *

Information Officers.

Our Information Officers have several prescribed duties which include the encouragement and enforcement of both POPIA and PAIA, ensuring a compliance framework is developed and maintained, and internal measures are developed together with adequate systems to process requests for information or access thereto.

Should you have any queries relating to the protection of your personal information, you may reach out at any time.

Contact details

Telephone: 010-900-4726 

Email : privacy@pposerve.co.za

Information Regulator

The Information Regulator of South Africa has a dual mandate for enforcing both: POPIA by overseeing and enforcing compliance with legislation, which includes promoting the responsible and lawful handling of personal information by Responsible Parties, investigating complaints related to the unlawful processing of personal information, and imposing penalties for non-compliance with the law, and PAIA for promoting the right of access to information as enshrined in the Act, by ensuring that public and private bodies comply with legislation which allows individuals to request access to information held by these entities, subject to certain limitations and exemptions.

Contact details

Telephone: 010-023-5200 or 080-001-7160

Email : enquiries@inforegulator.org.za

Website: www.inforegulator.org.za

Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191

Resources.

PAIA

POPIA

The Value Care Team - Sign Up.


Healthcare Provider Contact List.

Please fill in your details to view Healthcare Provider list.


Become a Partner.

Please fill in your details.


Join PPO.

Please fill in your details.


Investors.

Please fill in your details to learn more.


Medical Schemes Enquiry.

Sign up to receive updates on when new medical schemes join PPO Serve to offer the Value Care Team Programme in their benefits. 


GP Practices Enquiry.

Please fill in your details to learn more and view healthcare provider’s list.


Patients Enquiry.


Medical Schemes' Sign Up.


Patients' Sign Up.


Doctor's Sign Up.